Core Services Program Assistant

This is a part-time, 20 hours per week position.  The Core Program Assistant is responsible to provide direct assistance to the Core Supervisor and provide program oversight in the absence of the Core Supervisor.  The Program Assistant will also provide direct client services as instructed by the Core Supervisor, including group leadership, home visits, service to callers to the Agency’s 24 hour Family Helpline in order to ensure the safety of children and prevent unnecessary out-of-home-placement.


  • Works cooperatively with Family Help Center parents, volunteers and staff to ensure the effective integration of services delivered to families, within and between program components.
  • Maintains client and Agency confidentiality.
  • Meets on a regular basis with the Core Supervisor for ongoing support and supervision.
  • Provides necessary transportation to children and families in agency vehicles and personal vehicle.
  • Works cooperatively with other program staff and volunteers in the development and implementation of special child and family projects, activities and field trips.
  • Assists with coverage of 24-hour Family Helpline; crisis support services, which includes evenings, weekends and holidays.
  • Assists with tasks necessary to maintain the day-to-day operation of the program, and assist with functions when emergencies arise so the 24-hour crisis services are not interrupted.
  • Utilize knowledge in support of client service needs.
  • Provides ongoing home-based (concrete and clinical) crisis and support services, phone follow-up (child care, transportation) and advocacy/linkage to families at risk.
  • Teaches parenting and life skills in home, group and workshop settings.
  • Facilitates group sessions for parents and children.
  • Maintains records that are adequate, accurate and timely.
  • Uses good time management skills; structures own time, works independently but knows when to involve Supervisor.
  • Interacts using effective, positive interpersonal communication with individuals and groups.
  • Attends trainings and other staff development activities as appropriate to develop professional skills.
  • Demonstrates a willingness to learn about and implement skills related to diversity.
  • Models and practices sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions.
  • Supports and communicates with Supervisor, co-workers and community partners in a cooperative manner; seeks supervision when appropriate, accepts and utilizes construction feedback.
  • Follows direction of Supervisor and management.
  • Demonstrates appropriate communication skills, both written and verbal.
  • Exhibits appropriate language and dress; work attitudes and performance behaviors; dependability, proper work attendance and punctuality.
  • Demonstrates and understands the boundaries of the position as they relate to both responsibilities and limitations.
  • Maintains case records and other paperwork in accordance with established timeframes as directed by Program Management.
  • Complies with Agency safety standards and is responsible for own actions and conduct concerning safety and healthy working conditions, both within the Agency and in the field.
  • Must have knowledge of and the ability to work with diverse communities.
  • Able to provide professional leadership and work well with an interdisciplinary team of professionals, para professionals and non-professions.
  • Able to relate to different social and ethnic groups;
  • Able to work effectively with children/youth with behavioral, emotional and/or mental health challenges and their families;
  • Complies with all aspects of the Agency’s policies and procedures.
  • Must have driver’s license with acceptable DMV record, adequate vehicle insurance and reliable vehicle.
  • Has stamina to work required hours, irregular schedule, and on-call assignments in client homes and community agencies.
  • Flexible with co-workers and families to allow changes in schedule and other activities of the job.
  • Shows positive, respectful attitude toward job, fellow workers, community partners and Agency.
  • Clear mental thought processes.
  • Basic computer knowledge and typing skills to complete required paperwork.


MINIMUM REQUIREMENTS:  Education and Experience: Associate’s Degree in Human Services and 1 year experience working in human services field with at-risk families and children.

ESSENTIAL MENTAL REQUIREMENTS:  General intelligence; motor coordination skills; coordination of eyes, hands, and feet; verbal intelligence; complexity of duties; flexibility, agility and strategic insight; multi-task under pressure/meet deadlines; team player/coordinate with others; independent judgment; diplomatic, motivate others; effective engagement skills

EQUIPMENT USED:  Telephone system, copier, fax, computer (Microsoft Office products, Internet Explorer)

ENVIRONMENTAL WORKING CONDITIONS:  Enclosed office environment, multi-level buildings, school setting, community sites, home-based, travel required, abide by a tobacco-free policy.

Submit letter of interest and resume to:

Family Help Center
Attention: CORE
60 Dingens Street
Buffalo, NY 14206

 or email:

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